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We offer 2 different care packages depending on your requirements. Below is what is included in the setup fee and the annual tune-up.
Setup Fee:
In order to support your system, we will arrange an in-home visit to setup and familiarise ourselves with your installation. This will include:
Take over your system account, giving us access to support the system.
Upgrade your system software to the latest version possible.
Install and setup of remote monitoring and support for all hardware and software.
Review and take control of your network infrastructure. If passwords are unknown, we will reset and re-setup.
Documentation of your current installation, to ensure we understand what is installed and the support needed.
The setup fee is £350 for those subscribing to one of our packages.
Annual Tune-up
To keep your system updated and ensure it's being maintained, our annual or bi-annual (package depending) tune-up visits are quite comprehensive and include:
Upgrade of the software on your system to the latest version available for your system.
Upgrade of the firmware on your network (router, switches and access points) to the latest version available for your hardware.
Dust down of the racks.
Update of the firmware on your CCTV cameras and recorder (if managed by us).
Clean the lenses on your CCTV cameras where these are accessible.
Update of the firmware on TVs where applicable.
Check of all remotes and touch screens throughout the property.
General test of the system and ensure it is working. E.g video and audio sources all come on and play correctly.
(Those marked (*) are only part of the onsite check up, included as part of the Care and Care+ packages.)
We offer 2 different care packages depending on your requirements. Below is what is included in the setup fee and the annual tune-up.
Setup Fee:
In order to support your system, we will arrange an in-home visit to setup and familiarise ourselves with your installation. This will include:
Take over your system account, giving us access to support the system.
Upgrade your system software to the latest version possible.
Install and setup of remote monitoring and support for all hardware and software.
Review and take control of your network infrastructure. If passwords are unknown, we will reset and re-setup.
Documentation of your current installation, to ensure we understand what is installed and the support needed.
The setup fee is £350 for those subscribing to one of our packages.
Annual Tune-up
To keep your system updated and ensure it's being maintained, our annual or bi-annual (package depending) tune-up visits are quite comprehensive and include:
Upgrade of the software on your system to the latest version available for your system.
Upgrade of the firmware on your network (router, switches and access points) to the latest version available for your hardware.
Dust down of the racks.
Update of the firmware on your CCTV cameras and recorder (if managed by us).
Clean the lenses on your CCTV cameras where these are accessible.
Update of the firmware on TVs where applicable.
Check of all remotes and touch screens throughout the property.
General test of the system and ensure it is working. E.g video and audio sources all come on and play correctly.
(Those marked (*) are only part of the onsite check up, included as part of the Care and Care+ packages.)